Thursday, September 3, 2009

Can we get a BARE NAKED PATTIE please? McDonald's NON-Response

Hello Penny:

Thank you for contacting McDonald's recently with your idea for a product or service that you believe would be of interest to us. We appreciate your interest in McDonald's, but it is our company's policy not to consider unsolicited ideas from outside the McDonald's system. We have retained an electronic copy of your submission solely for our records.

It's not that great ideas cannot come from people outside of McDonald's. Each year, however, McDonald's receives thousands of unsolicited ideas and proposals for products and services from individuals as well as companies. Because of the volume of unsolicited ideas and the difficulty of sorting out what is truly a "new" idea as opposed to a concept that has already been considered or developed by McDonald's, we must adhere to a strict policy of not reviewing any unsolicited ideas that come from outside the McDonald's family of employees, franchisees and approved suppliers. We realize that we may be missing out on a few good ideas, but we have had to adopt this policy for legal and business reasons.

As a result, we must decline your invitation to review your submission and hope you understand the reasons for this decision.

Again, thank you for thinking of McDonald's.

McDonald's Customer Response Center



PaintCrazy said...

Well harumph on them!

Penny said...

I *phoned* McDonald's, got a fabulous customer service rep promptly, and was able to share my frustration with her. She submitted my complaint via another route, some sort of category of mistakes made during ordering that folks can't access via an internet submission.

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